When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item and how the item was purchased
Where’s My Refund?
You can check the payment method that was refunded and the status of your refund in Your Orders.
Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.
To see how long it takes for you to receive your refund, please see the table below.
How Refunds Are Issued
When returning an item you can choose your preferred refund method in the Online Returns Center.
If you’re receiving a refund after we have received your item, it may take an additional 3-5 business days to fully process your return and issue your refund.
|Payment Method||Refund Method||Refund Time (Once Refund Is Processed)|
|Credit Card||Credit Card||3-5 business days|
|Debit Card||Debit Card||Up to 10 business days|
|Checking Account||Checking Account||Up to 10 business days|
|Pre-paid Credit Cards||Pre-paid Credit Card||Refund time depends on the issuer, and can take up to 30 days|
|Credit Card Reward Points||Reward Point Balance||Up to 5 business days|
Gift Returns: The type of refund or credit you receive depends on how the gift was purchased and how it was returned.
Instant Refunds & Refund Without Return
In some cases, you may be offered an “Instant refund” option to allow you to use your refund without waiting for your return to process. Instant Refunds are either issued to your credit card balance. Refunds issued to card issuers will require an additional 3-5 business days processing time by those institutions. You’ll still need to return your items within 30 days.
Partial Refunds or Restocking Fees
|If You Return||You’ll Receive|
|Items in original condition past the return window*||80% of the item’s price|
*For most items the return window is 30 days after delivery. To check the return window for an item you have ordered.